FAQ and Return PolicyA- We ship the invitations to you as soon as we receive your order. You will receive them within 1 to 7 business days, depending on the shipping method. However, in some cases, we'll ship your order in 3-4 business days, then it will take 7-14 days for you to receive your order. Q- Can I get samples of your cards? A- Yes, ordering samples is very easy! All you have to do is select quantity 1 for any of the items that you chose, then place the order. In some cases where the invitations come in boxes, such as the wedding invitation kits, then please email us at: info@yourweddinginvitations.com , and we'll be able to send you a sample. Q- How do I print my own invitations? A- We will send you instructions on how to print with your order. This is a very easy process. With just a little bit of time and care, you will have printouts of your own wedding invitations. Not only will you save money, but you can also personalize your wedding invitations. For example, you can have a monogram of the first two letters of your first names printed on all the invitations, place cards, response cards, reception cards, menus, thank you cards, etc.. You can later on, use the same monogram on all your addresses, letters, etc.. Another example: You can personalize the invitations by printing the names of each guest you're inviting on the invitations. This takes more time but it will make every one of your guests feel very special. Q- I don't know what wording to use on my invitations. A- We recommend the website verseit.com. It contains a large selection of wordings to chose from. Q- What if I have last minute changes? A- If you realize that you need additional invitations after you placed your order, then you can definitely order additional invitations and continue with your printing. Also, by printing your own, you can change anything right up to the last minute before printing Q- How do we contact you? A- The best way to contact us is by emailing us at: info@yourweddinginvitations.com We will promptly get back to you. Please don't hesitate to email us as your questions and comments are very important to us. You can also call us on: 978 902 7771. If lines are busy, please leave a voicemail message and we will get back to you as soon as possible. Our first priority is to process and ship the orders to you as soon as we can, and respond to your queries via email. Q- How are your products shipped? A- We currently ship using USPS. We use Priority Mail (2-3 days) and Express Mail (1-2 days). For samples, we use First Class Mail, Priority Mail Envelopes, and Express Mail Envelopes. We have also added International Shipping for our customers outside of USA. These are the countries that we currently ship to: Canada, Australia, Austria, Bahamas, Belgium, Bermuda, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, United Kingdom, Virgin Islands. If your country is not listed here, please let us know and we'll do our best to add your country to this list. Q- Can I track my order? A- We will send you tracking information on your order when it ships via email. Therefore, you can contact the shipping company directly with your tracking number. Return Policy If for any reason you are not satisfied with your order, you may return it for an exchange or refund within 21 days of receipt. Please follow this return procedure: 1- Email us for a Return Merchandise Authorization (RMA #) request: info@yourweddinginvitations.com Returns without an RMA number will be refused. We need the RMA # to process and credit your account properly. 2- Use original shipping box and shipping packaging to ensure arrival in new condition. Any merchandise that is not in re-sellable condition will be deducted from your return amount. If the entire package is not re-sellable, it will be returned to you 3- We do not assume responsibility for packages damaged while in transit back to us. 4- Ship to: YourWeddingInvitations.com RMA#:________ 194 Amberville Rd North Andover MA 01845 USA 5- Packages must be postmarked no later than 21 days from purchase. You are responsible for the cost of returning it to us. However, if the merchandise is faulty or if we shipped you the wrong merchandise, we will refund you the return shipment. 6- You will not be reimbursed for the shipping charges of the merchandise that we shipped. 7- A restocking fee of 10% will be applied to all returns. There is no restocking fee for exchanges, and shipping charges will be added accordingly for the new merchandise. |
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